{"id":7084,"date":"2021-11-15T19:35:57","date_gmt":"2021-11-15T18:35:57","guid":{"rendered":"https:\/\/editforms.com\/info\/?page_id=7084"},"modified":"2022-09-20T06:42:35","modified_gmt":"2022-09-20T05:42:35","slug":"faq","status":"publish","type":"page","link":"https:\/\/editforms.com\/info\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"<div class=\"wpb-content-wrapper\">[vc_row][vc_column width=&#8221;3\/5&#8243; offset=&#8221;vc_col-lg-3\/5&#8243; css=&#8221;.vc_custom_1663652544376{margin-top: 1% !important;margin-left: 20% !important;}&#8221;]<div class=\"faq-module-wrapper\">\t\t\t\t<div class=\"filter-tabs-wrapper\">\n\t\t\t\t\t<ul class=\"filter-tabs faq-filter\">\n\t\t\t\t\t\t<li class=\"selected\">\n\t\t\t\t\t\t\t<a href=\"#\" data-filter=\"*\" data-filter-name=\"All\">All <span class=\"hb-filter-count\">(0)<\/span><\/a>\n\t\t\t\t\t\t<\/li>\n\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<li>\n\t\t\t\t\t\t\t\t\t<a href=\"#\" data-filter=\"good-to-know\" data-filter-name=\"Good to know\">Good to know <span class=\"hb-filter-count\">(0)<\/span><\/a>\n\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<li>\n\t\t\t\t\t\t\t\t\t<a href=\"#\" data-filter=\"getting-started\" data-filter-name=\"Getting Started\">Getting Started <span class=\"hb-filter-count\">(0)<\/span><\/a>\n\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<li>\n\t\t\t\t\t\t\t\t\t<a href=\"#\" data-filter=\"pricing\" data-filter-name=\"Pricing\">Pricing <span class=\"hb-filter-count\">(0)<\/span><\/a>\n\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<li>\n\t\t\t\t\t\t\t\t\t<a href=\"#\" data-filter=\"setting-up-the-form\" data-filter-name=\"Setting up the form\">Setting up the form <span class=\"hb-filter-count\">(0)<\/span><\/a>\n\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/ul>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"hb-toggle good-to-know\">\n\t\t\t\t\t<div class=\"hb-accordion-single\">\n\n\t\t\t\t\t\t<div class=\"hb-accordion-tab\">\n\t\t\t\t\t\t\t<i class=\"hb-moon-plus-circle\"><\/i>\n\t\t\t\t\t\t\tCan we add an extra admin to EditForms?\t\t\t\t\t\t\t<i class=\"icon-angle-right\"><\/i>\n\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t\t<div class=\"hb-accordion-pane\" style=\"display: none;\">\n\t\t\t\t\t\t\t<p>Yes it is possible to add extra admins to EditForms if you wish to provide access to all or a few forms to other Podio users.<\/p>\n<p>To do so please reach out to our <span style=\"color: #0000ff;\"><a style=\"color: #0000ff;\" href=\"mailto:support@editforms.com\">s<\/a><\/span><span style=\"color: #0000ff;\"><a style=\"color: #0000ff;\" href=\"mailto:support@editforms.com\">upport<\/a><\/span> and submit the ID of the Podio user, which is displayed in the URL if that user opens up his\/her profil in Podio. Also write what forms the user should be admin for.<\/p>\n<p>Do note that all admin users will gain access to the acount page and the payment portal as well, which displays information about payment details.<\/p>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"hb-toggle getting-started pricing\">\n\t\t\t\t\t<div class=\"hb-accordion-single\">\n\n\t\t\t\t\t\t<div class=\"hb-accordion-tab\">\n\t\t\t\t\t\t\t<i class=\"hb-moon-plus-circle\"><\/i>\n\t\t\t\t\t\t\tHow many forms can I have?\t\t\t\t\t\t\t<i class=\"icon-angle-right\"><\/i>\n\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t\t<div class=\"hb-accordion-pane\" style=\"display: none;\">\n\t\t\t\t\t\t\t<p>EditForms offers four different levels depending on how many active web forms you wish to have.<\/p>\n<p>Every new user starts on the\u00a0<strong>Free version\u00a0<\/strong> &#8211;\u00a0 <strong>1 active form<\/strong>, all features included.<\/p>\n<p>If you wish to gain access to our support, get rid of the logo in the buttom of the form and have more forms active go to the &#8220;<em><strong>Account<\/strong><\/em>&#8221; tab under \/admin and add your payment details to upgrade:<\/p>\n<p style=\"padding-left: 40px;\"><strong>Light<\/strong>: $59 \/ month\u00a0 &#8211;\u00a0 <strong>5 active forms<\/strong>, all features included<\/p>\n<p style=\"padding-left: 40px;\"><strong>Plus<\/strong>: $89 \/ month\u00a0 &#8211;\u00a0 <strong>10 active forms<\/strong>, all features included<\/p>\n<p style=\"padding-left: 40px;\"><strong>Enterprise:<\/strong> $250 \/ month\u00a0 &#8211;\u00a0 <strong>\u00a0Unlimited active forms,<\/strong> all features included<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-medium wp-image-7106\" src=\"https:\/\/editforms.com\/info\/wp-content\/uploads\/2018\/12\/Account-300x57.png\" alt=\"Account\" width=\"300\" height=\"57\" srcset=\"https:\/\/editforms.com\/info\/wp-content\/uploads\/2018\/12\/Account-300x57.png 300w, https:\/\/editforms.com\/info\/wp-content\/uploads\/2018\/12\/Account-768x147.png 768w, https:\/\/editforms.com\/info\/wp-content\/uploads\/2018\/12\/Account.png 910w\" sizes=\"(max-width: 300px) 100vw, 300px\" \/><\/p>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"hb-toggle getting-started\">\n\t\t\t\t\t<div class=\"hb-accordion-single\">\n\n\t\t\t\t\t\t<div class=\"hb-accordion-tab\">\n\t\t\t\t\t\t\t<i class=\"hb-moon-plus-circle\"><\/i>\n\t\t\t\t\t\t\tHow do I manage my web forms?\t\t\t\t\t\t\t<i class=\"icon-angle-right\"><\/i>\n\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t\t<div class=\"hb-accordion-pane\" style=\"display: none;\">\n\t\t\t\t\t\t\t<p>The admin page is found under and this is where you manage everything for your web forms.<\/p>\n<p>You login to EditForms using your Podio login. If you are already logged in you will be connected to the \/admin-page automatically.<\/p>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"hb-toggle setting-up-the-form\">\n\t\t\t\t\t<div class=\"hb-accordion-single\">\n\n\t\t\t\t\t\t<div class=\"hb-accordion-tab\">\n\t\t\t\t\t\t\t<i class=\"hb-moon-plus-circle\"><\/i>\n\t\t\t\t\t\t\tHow do I update fields in the form?\t\t\t\t\t\t\t<i class=\"icon-angle-right\"><\/i>\n\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t\t<div class=\"hb-accordion-pane\" style=\"display: none;\">\n\t\t\t\t\t\t\t<p>The web form is connected directly to the Podio app you have choosen. If you make changes in the app such as adding or deleting a field, changing the name of a field, changing the order of fields, making a field always hidden, this will immediately reflect and update the form.<\/p>\n<p>Go to editfoms.com\/admin and click Configure on the specific form. Click on the settings icon on the field you wish to edit.<\/p>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"hb-toggle getting-started setting-up-the-form\">\n\t\t\t\t\t<div class=\"hb-accordion-single\">\n\n\t\t\t\t\t\t<div class=\"hb-accordion-tab\">\n\t\t\t\t\t\t\t<i class=\"hb-moon-plus-circle\"><\/i>\n\t\t\t\t\t\t\tCan I create a new form myself?\t\t\t\t\t\t\t<i class=\"icon-angle-right\"><\/i>\n\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t\t<div class=\"hb-accordion-pane\" style=\"display: none;\">\n\t\t\t\t\t\t\t<p>Of course and it&#8217;s very easy! Just login as an admin and click on the button &#8220;<strong>Create a new form<\/strong>&#8221; in the buttom of the page and follow the instructions given.<\/p>\n<p>You can create as many forms a you please, but you can only activate as many as you have allowed according to your subscription level.<\/p>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"hb-toggle getting-started good-to-know\">\n\t\t\t\t\t<div class=\"hb-accordion-single\">\n\n\t\t\t\t\t\t<div class=\"hb-accordion-tab\">\n\t\t\t\t\t\t\t<i class=\"hb-moon-plus-circle\"><\/i>\n\t\t\t\t\t\t\tCan I have several forms based on the same app?\t\t\t\t\t\t\t<i class=\"icon-angle-right\"><\/i>\n\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t\t<div class=\"hb-accordion-pane\" style=\"display: none;\">\n\t\t\t\t\t\t\t<p>Absolutely, no problem!<\/p>\n<p>You can create as many web forms as you like connected to the same app and then go ahead and configure each one of them for its specific purpuse!<\/p>\n<p>Use different titles, descriptions, buttons texts and success messages. Select which fields to display\/hide and how they should behave in condition to other fields.<\/p>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"hb-toggle setting-up-the-form\">\n\t\t\t\t\t<div class=\"hb-accordion-single\">\n\n\t\t\t\t\t\t<div class=\"hb-accordion-tab\">\n\t\t\t\t\t\t\t<i class=\"hb-moon-plus-circle\"><\/i>\n\t\t\t\t\t\t\tCan I turn off automatic updates of the form if I do changes in the app?\t\t\t\t\t\t\t<i class=\"icon-angle-right\"><\/i>\n\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t\t<div class=\"hb-accordion-pane\" style=\"display: none;\">\n\t\t\t\t\t\t\t<p>Yes, it is possible to use settings in the form so that the changes you do in the Podio app doesn&#8217;t automatically updates the form.<\/p>\n<p>For the for\u00a0 as a whole using the <strong>Main Settings<\/strong>:<\/p>\n<ul>\n<li>If the form has &#8220;<strong><em>Activate caching of the form&#8221; = Yes<\/em><\/strong>, an admin will have to login and re-save the form for it to update. Otherwise your submitters will continue to see the cached version of it.<\/li>\n<li>If the form has <strong><em>&#8220;Hide all form fields by default?&#8221;<\/em> <em>= Yes<\/em><\/strong>, new fields that are added will be automatically hidden in the form and an admin have to change teh field settings to make it visible.<\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<p>And per field using <strong>Field Settings<\/strong>:<\/p>\n<ul>\n<li>If you have added a label or description in the form this will always override the one in app.<\/li>\n<li>A field that is set to be <strong><em>Hidden always = Yes<\/em><\/strong> in the Podio app will never show in the form and hence no settings are available to select at all.<\/li>\n<li>If you are using the update function in the form and hence have a text field set to be the carrier of the &#8220;editcode&#8221;. <em><strong>Is this the field for the Editcode that will provide the webform with update-functionality = YES. <\/strong><\/em>This text field will always be hidden in the user view of the web form.<\/li>\n<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"hb-toggle setting-up-the-form\">\n\t\t\t\t\t<div class=\"hb-accordion-single\">\n\n\t\t\t\t\t\t<div class=\"hb-accordion-tab\">\n\t\t\t\t\t\t\t<i class=\"hb-moon-plus-circle\"><\/i>\n\t\t\t\t\t\t\tCan I embed the form on my website?\t\t\t\t\t\t\t<i class=\"icon-angle-right\"><\/i>\n\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t\t<div class=\"hb-accordion-pane\" style=\"display: none;\">\n\t\t\t\t\t\t\t<p>Sure thing! Under <em><strong>Main Settings<\/strong><\/em> you find the code needed to embed the form in to your website.<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone  wp-image-7118 alignleft\" src=\"https:\/\/editforms.com\/info\/wp-content\/uploads\/2021\/11\/embed-code-300x43.png\" alt=\"embeded-code\" width=\"293\" height=\"42\" srcset=\"https:\/\/editforms.com\/info\/wp-content\/uploads\/2021\/11\/embed-code-300x43.png 300w, https:\/\/editforms.com\/info\/wp-content\/uploads\/2021\/11\/embed-code-768x111.png 768w, https:\/\/editforms.com\/info\/wp-content\/uploads\/2021\/11\/embed-code.png 776w\" sizes=\"(max-width: 293px) 100vw, 293px\" \/><\/p>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"hb-toggle getting-started pricing\">\n\t\t\t\t\t<div class=\"hb-accordion-single\">\n\n\t\t\t\t\t\t<div class=\"hb-accordion-tab\">\n\t\t\t\t\t\t\t<i class=\"hb-moon-plus-circle\"><\/i>\n\t\t\t\t\t\t\tHow do I subscribe?\t\t\t\t\t\t\t<i class=\"icon-angle-right\"><\/i>\n\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t\t<div class=\"hb-accordion-pane\" style=\"display: none;\">\n\t\t\t\t\t\t\t<p>To create an account and start using EditForms you go to <a href=\"http:\/\/editforms.com\/admin\"><strong>editforms.com\/admin<\/strong><\/a> and login using your Podio account. This will get you started on a free plan with Editforms. The free plan allows you to create and have one form activated and you can stay on the free plan for as long as you like! All features are included.<\/p>\n<p>However if you are using the free plan we will only be able to offer you a very limited amount of support and the EditForms logo is attached in the end of the web form.<\/p>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"hb-toggle getting-started pricing\">\n\t\t\t\t\t<div class=\"hb-accordion-single\">\n\n\t\t\t\t\t\t<div class=\"hb-accordion-tab\">\n\t\t\t\t\t\t\t<i class=\"hb-moon-plus-circle\"><\/i>\n\t\t\t\t\t\t\tAre there additional costs?\t\t\t\t\t\t\t<i class=\"icon-angle-right\"><\/i>\n\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t\t<div class=\"hb-accordion-pane\" style=\"display: none;\">\n\t\t\t\t\t\t\t<p>No, there are no additional costs other then your subscription.<\/p>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"hb-toggle getting-started good-to-know\">\n\t\t\t\t\t<div class=\"hb-accordion-single\">\n\n\t\t\t\t\t\t<div class=\"hb-accordion-tab\">\n\t\t\t\t\t\t\t<i class=\"hb-moon-plus-circle\"><\/i>\n\t\t\t\t\t\t\tIs support included?\t\t\t\t\t\t\t<i class=\"icon-angle-right\"><\/i>\n\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t\t<div class=\"hb-accordion-pane\" style=\"display: none;\">\n\t\t\t\t\t\t\t<p>For our EditForms users on a payed subscription plan we are always here to help you and you are more then welcome to contact us\u00a0 with questions or if you need help setting up and configure your form. We are Podio Preferenced partners and can also help you to connect the web form in smart ways with the rest of Podio.<\/p>\n<p>Just <a href=\"mailto:support@editforms.com\">reach out to us!<\/a><\/p>\n<p>&nbsp;<\/p>\n<p>Unfortunately since we want to be able to really support our paying users, we are not able to provide support to users on the free subscription plan.<\/p>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"hb-toggle good-to-know\">\n\t\t\t\t\t<div class=\"hb-accordion-single\">\n\n\t\t\t\t\t\t<div class=\"hb-accordion-tab\">\n\t\t\t\t\t\t\t<i class=\"hb-moon-plus-circle\"><\/i>\n\t\t\t\t\t\t\tDoes the web forms run in all browsers?\t\t\t\t\t\t\t<i class=\"icon-angle-right\"><\/i>\n\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t\t<div class=\"hb-accordion-pane\" style=\"display: none;\">\n\t\t\t\t\t\t\t<p>Yes! The forms run and have a responsive layout where they adapt to the size of the screen in all the common browsers. Firefox, Chrome, Internet Explorer, Safari, Android. <\/p>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"hb-toggle good-to-know\">\n\t\t\t\t\t<div class=\"hb-accordion-single\">\n\n\t\t\t\t\t\t<div class=\"hb-accordion-tab\">\n\t\t\t\t\t\t\t<i class=\"hb-moon-plus-circle\"><\/i>\n\t\t\t\t\t\t\tDo you store any data that my users submit?\t\t\t\t\t\t\t<i class=\"icon-angle-right\"><\/i>\n\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t\t<div class=\"hb-accordion-pane\" style=\"display: none;\">\n\t\t\t\t\t\t\t<p>No! Everything is forwarded to Podio, we don&#8217;t keep anything. Uploaded files are stored temporarily until the file has reached Podio, when the users see the Thank you page, the file is already gone from our servers.<\/p>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"hb-toggle good-to-know pricing\">\n\t\t\t\t\t<div class=\"hb-accordion-single\">\n\n\t\t\t\t\t\t<div class=\"hb-accordion-tab\">\n\t\t\t\t\t\t\t<i class=\"hb-moon-plus-circle\"><\/i>\n\t\t\t\t\t\t\tHow do I cancel my subscription?\t\t\t\t\t\t\t<i class=\"icon-angle-right\"><\/i>\n\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t\t<div class=\"hb-accordion-pane\" style=\"display: none;\">\n\t\t\t\t\t\t\t<p>If you are on a payed level you terminate the payment by going to the tab <em><strong>Account <\/strong><\/em>and in the buttom of the pae click the button &#8220;<em><strong>Go to payment and subscription portal<\/strong><\/em>&#8220;.<\/p>\n<p>Your account will be cancelled immediately.<\/p>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"hb-toggle good-to-know\">\n\t\t\t\t\t<div class=\"hb-accordion-single\">\n\n\t\t\t\t\t\t<div class=\"hb-accordion-tab\">\n\t\t\t\t\t\t\t<i class=\"hb-moon-plus-circle\"><\/i>\n\t\t\t\t\t\t\tWhat data do you store about my Podio account?\t\t\t\t\t\t\t<i class=\"icon-angle-right\"><\/i>\n\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t\t<div class=\"hb-accordion-pane\" style=\"display: none;\">\n\t\t\t\t\t\t\t<p>We store just enough to make it possible to submit items to your apps. The data includes your Podio Account ID, an access and refresh token that is used to authenticate our service against Podio and the app id from which the webform is built off. We also store your email address to be able to notify you about any problems with your forms or your account. We hate spam as much as you do and we will never send you anything like that.<\/p>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>[\/vc_column][\/vc_row]\n<\/div>","protected":false},"excerpt":{"rendered":"<p>[vc_row][vc_column width=&#8221;3\/5&#8243; offset=&#8221;vc_col-lg-3\/5&#8243; css=&#8221;.vc_custom_1663652544376{margin-top: 1% !important;margin-left: 20% !important;}&#8221;][\/vc_column][\/vc_row]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":3,"comment_status":"closed","ping_status":"closed","template":"","meta":{"om_disable_all_campaigns":false,"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"footnotes":""},"class_list":["post-7084","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/editforms.com\/info\/wp-json\/wp\/v2\/pages\/7084"}],"collection":[{"href":"https:\/\/editforms.com\/info\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/editforms.com\/info\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/editforms.com\/info\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/editforms.com\/info\/wp-json\/wp\/v2\/comments?post=7084"}],"version-history":[{"count":11,"href":"https:\/\/editforms.com\/info\/wp-json\/wp\/v2\/pages\/7084\/revisions"}],"predecessor-version":[{"id":7150,"href":"https:\/\/editforms.com\/info\/wp-json\/wp\/v2\/pages\/7084\/revisions\/7150"}],"wp:attachment":[{"href":"https:\/\/editforms.com\/info\/wp-json\/wp\/v2\/media?parent=7084"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}